PROGRAM CONSULTANT 101

or Education Consultant

If you are curious about our Sale or Program Consultant’s life at E2, let’s take a look at Nhan’s – our Senior PC’s typical Fridays. It’s not just a normal working day but a day with new opportunity, fun and challenges that’s worth spending.

7 a.m.: I wake up, my cat lazily sits on the window and doesn’t even give me a look. I get out of my bed and do some stretching to welcome the new day.
7.30 a.m.: I help my sister to prepare for lunch and dinner. She’s the main cook and I run errands for her.
8.15 a.m.: I take a bath, brush my teeth, wash my face, and get ready for work
9 a.m.: I commute to work

9.30 a.m.: I come to D1 office, make tea, lighten up everyone’s mood in the back office with my cheerful morning greetings. After that, I start with a to-do-list. The first task of the day would always be clearing my email inbox, label them into student’s name, class types, prioritized, urgent and important email, etc.to make sure that I don’t miss any of them but also I can find them easily later.
10 a.m.: I join the Sale Support meeting, which includes role plays, trainings and best practice sharings. The whole team will sit together, share their case studies, lessons learned and how to handle difficult situations.
11a.m.: This week we have an event at ISHCMC AA, together with Sale Intern, Marketing event executive, I prepare the PC kit to handout to our potential customers.
12 p.m.: It’s lunch break. As my younger sibling cooks for me almost everyday, I always bring my lunch. I went to the pantry and eat with other co-workers. We sometimes share our moments with students, or even football news if it’s in the season and my football buddies are there.

1 p.m.: I join the team meeting where we discuss our process, report on our progress regarding the proposed target, and set a new target for the upcoming quarters/ events/ programs.
2 p.m.: I move to D21 center, my based center. Most of the students here are my students. I interacted and know almost all of them.
3 p.m.: As I am also a Learning center coordinator (LCC), who oversees and is in charge of any ad hoc issues happening in the center. In D2, we have David and me, on Friday, I usually run stand up where Learning Advisor (LA), Admin and sometimes teachers get together to update all activities going on in the center. Admin will update class’s schedule, teachers teaching on the day, renewal VIP (tutoring class), new VIP, VIP cancelation, VIP last session. Program consultant, usually me, will update prospect of today, the prospect of tomorrow, trial students, and PT (Placement test) schedule, while LA updates parents meeting, customer issues of the day (if any). This is to keep all staff updated what will happen in the center so we are all ready and well prepared for any ad-hoc issues.
3.30 p.m.: As my duty is also training, at this time I usually have check-in with Sale Intern (SI) or new members to train them on our process, tips to work with our system efficiently and smartly, and also techniques when communicating with customers. This is where role playing gets in. I will grab one of the staff, such as LA admin (Check out here) to be a customer, the SI will observe, take notes while I consult. This usually takes place in 20-30 mins. After that, we will move to Q&A session, and the SI also has a chance to practice consulting with me, or other staff the next day. Then I will give them feedback and coach where they should improve more.
4.30 p.m.: I go back to check and response emails to keep updating on teacher’s feedback of my new students, and then contact parents to inform classes, and inform other departments if class is confirmed. I dedicated this time to contact our leads too. After two to three filtered layers, I will reach out to potential customers.

6 p.m.: I conduct PTs (Placement Tests) with prospects, consult their parents on the student’s needs and goals and how our program aligns or supports their long term academic goals.
7 p.m.: I wrap up my task of the day, tick all the tasks I have done on my to-do-list and note the ones I haven’t done for the next day. I then say goodbye to students, make sure they are all picked up by their parents and go home.

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PROGRAM CONSULTANT 101

7 a.m.: I wake up, my cat lazily sits on the window and doesn’t even give me a look. I get out of my bed and do some stretching to welcome the new day.

7.30 a.m.: I help my sister to prepare for lunch and dinner. She’s the main cook and I run errands for her.

8.15 a.m.: I take a bath, brush my teeth, wash my face, and get ready for work

9 a.m.: I commute to work

10 a.m.: I join the Sale Support meeting, which includes role plays, trainings and best practice sharings. The whole team will sit together, share their case studies, lessons learned and how to handle difficult situations.

11a.m.: This week we have an event at ISHCMC AA, together with Sale Intern, Marketing event executive, I prepare the PC kit to handout to our potential customers.

12 p.m.: It’s lunch break. As my younger sibling cooks for me almost everyday, I always bring my lunch. I went to the pantry and eat with other co-workers. We sometimes share our moments with students, or even football news if it’s in the season and my football buddies are there.

1 p.m.: I join the team meeting where we discuss our process, report on our progress regarding the proposed target, and set a new target for the upcoming quarters/ events/ programs.

2 p.m.: I move to D21 center, my based center. Most of the students here are my students. I interacted and know almost all of them.

6 p.m.: I conduct PTs (Placement Tests) with prospects, consult their parents on the student’s needs and goals and how our program aligns or supports their long term academic goals.

7 p.m.: I wrap up my task of the day, tick all the tasks I have done on my to-do-list and note the ones I haven’t done for the next day. I then say goodbye to students, make sure they are all picked up by their parents and go home.